Welcome to Identity Makers. We are committed to ensuring the satisfaction of our clients. This Refund Policy outlines the conditions under which refunds are offered for our brand naming and visual identity design services.

Eligibility for Refund

Refunds are available under the following conditions:

  • Eligible Packages: Refunds are only offered on our top-tier service packages. Please consult our service description or contact our customer service to determine if your chosen package is eligible for a refund.
  • Time Frame: Requests for refunds must be made within 4 days of first draft delivery. Refund requests submitted beyond this period will not be considered.
  • Service Delivery: A refund request can be initiated if the final deliverables significantly deviate from the agreed-upon scope of work and if we are unable to provide a satisfactory resolution after a reasonable number of revisions.

Refund Process

  1. Initiation: To initiate a refund request, please contact our customer service team at info@identitymakers.co with your order details and a detailed explanation of the reason for the request.
  2. Review: Our team will review your request, which may include an assessment of the work completed against the agreed scope of work. We may contact you to obtain further information or clarification.
  3. Outcome: Once our review is complete, we will inform you of our decision. If your refund request is approved, we will initiate the refund process.

Refund Amount

For packages where refunds are applicable, we offer a 50% refund of the initial purchase price. Please note that any third-party costs incurred during the project may not be refundable.

Refund Timing

Approved refunds will be processed within 7 business days from the approval date. The refund will be issued to the original payment method used at the time of purchase unless otherwise agreed upon.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at info@identitymakers. We are here to ensure that your experience with Identity Makers is positive and satisfactory.

Last Updated: 4th Jan, 2024